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  • Writer's pictureMartin Piskoric

Does Training Really Work?

Guest: Ginine Capozzi


Portrait of Janine Capozzi, learning and development expert and founder of Knowledge Force Consulting, during the interview.


In the world of learning and development, skepticism often clouds the true impact of training programs. "Why should I keep investing in training? It doesn't work," is a question that plagues many business owners and managers. Yet, Janine, a seasoned learning and development professional and the visionary behind Knowledge Force Consulting, challenges this notion with years of expertise and a fresh perspective on effective training.


A Fresh Perspective on Training

Janine's journey in the learning and development industry spans over two decades, a period during which she has meticulously crafted and refined her approach to training. The inception of Knowledge Force Consulting was a direct response to the pressing need for reimagining training—a process not merely about transferring knowledge but fundamentally transforming how individuals and organizations grow and adapt.


Central to Janine's philosophy is the belief that training does work, but its success is contingent on how it's conceptualized, executed, and followed through.


"My deep belief and knowledge and understanding is that training does work. What hasn't worked over the years is the way that we have thought about it," Janine explains, emphasizing the importance of evolving beyond traditional methods to meet the dynamic needs of today's learners.


Moments of Transformation

Rather than a singular event, Janine's passion for revolutionizing learning and development was ignited by numerous "AHA moments" witnessed throughout her career. These instances, where individuals experienced profound insights and growth, served as compelling evidence of training's potential to effect change. "It's been these small glimmers of moments where I recognize things changing for people," Janine reflects, underscoring the cumulative impact of incremental learning moments.


Learning from the Power of One

Drawing inspiration from her childhood and the teachings of her mother, a school teacher, Janine's approach is deeply rooted in the concept of the "power of one." This principle highlights the significance of individual actions, ideas, and conversations in fostering learning and development. It's a reminder that transformation doesn't happen overnight but through a series of small, deliberate steps. "It's all about one and then one and then one, and that's how learning actually develops over time," Janine shares, challenging the conventional expectation for immediate, drastic changes post-training.


Adapting to New Realities

The landscape of adult learning is continuously evolving, influenced by advancements in neuroscience and changes in societal behavior, such as diminishing attention spans. Knowledge Force Consulting stays at the forefront of these shifts by incorporating microlearning and leveraging technology, including artificial intelligence, to enhance the training experience. This adaptability not only ensures relevance but also improves the efficiency and effectiveness of learning programs.


Measuring Impact Beyond ROI

One of the most daunting challenges in training is quantifying its impact. Janine introduces the concept of Return on Talent Investment (RoTI) as a holistic measure of training's success, focusing on qualitative and quantitative improvements across various organizational metrics. This approach allows Knowledge Force Consulting to tailor their strategies to meet the unique needs of their clients, ensuring meaningful and lasting outcomes.


A Success Story in Action

Janine recounts a transformative collaboration with a telecommunications company, where a tailored training program led to a threefold increase in customer retention during service disconnections. This success story highlights the potential for targeted training to address specific skill gaps and drive significant organizational improvement.


Sustaining Success Through Strategy, Scalability, and Sustainability

Knowledge Force Consulting's business model is built on three pillars: strategy, scalability, and sustainability. By offering comprehensive consulting services, developing scalable training solutions, and ensuring the sustainability of behavior changes, the firm creates a solid foundation for long-term client success. This approach not only differentiates Knowledge Force Consulting in a crowded market but also underscores the importance of a thoughtful and integrated approach to training.


The Power of One: Looking Ahead

Janine envisions a future where the power of one continues to drive change and innovation in the learning and development field. Whether through keynote speeches, disrupting HR events, or publishing insightful books, Knowledge Force Consulting aims to spread the message that even the smallest actions can lead to profound changes in individuals and organizations alike.


Key Takeaways

Training is not a one-size-fits-all solution, and its effectiveness hinges on how well it is adapted to the needs of learners and organizations. By embracing a philosophy that values incremental change, leveraging the latest in technology and learning science, and focusing on the holistic development of talent, training can indeed become a powerful tool for growth and transformation.


For businesses and learning professionals seeking to revolutionize their approach to training, the journey begins with reimagining the possibilities. Let the insights from Janine and Knowledge Force Consulting inspire you to explore new strategies, embrace technology, and measure success in more meaningful ways. Together, we can unlock the true potential of training and development.


For those interested in learning more about innovative training solutions and how to implement them within your organization, consider reaching out to experts like Knowledge Force Consulting. Embrace the power of one and start your journey toward transformative learning today.





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